Emotional Intelligence
Emotional Intelligence (EI) is the ability to recognize, understand, and manage your own emotions while also being aware of and influencing the emotions of others. Although its foundational ideas date back to the early 20th century, the term was popularized by Wayne Payne in 1985. This interactive workshop helps participants build self-awareness, self-management, and emotional regulation skills that positively impact professional performance, workplace relationships, and personal wellbeing.
Las Vegas, NV
Sep-18, 2026
Classroom / Virtual Live / In-house
1 Day
About this course
Emotional Intelligence (EI) is the ability to recognize, understand, and manage your own emotions while also being aware of and influencing the emotions of others. Although its foundational ideas date back to the early 20th century, the term was popularized by Wayne Payne in 1985. This interactive workshop helps participants build self-awareness, self-management, and emotional regulation skills that positively impact professional performance, workplace relationships, and personal wellbeing.
What you'll learn
- Understand the Emotional Intelligence competency framework
- Assess personal EI strengths and development areas
- Improve self-awareness and emotional regulation
- Strengthen empathy and social awareness
- Manage emotions effectively under pressure
- Enhance workplace communication and relationships
- Build emotional resilience and maturity
- Apply EI strategies to real workplace situations
Course Contents
Module 1: Introduction to Emotional Intelligence
- Self-management
- Self-awareness
- Self-regulation
- Self-motivation
- Empathy
Module 2: Core Emotional Intelligence Skills
- Accurate emotional perception
- Using emotions to enhance thinking
- Understanding emotional signals
- Emotional management
Module 3: Verbal Communication
- Active listening
- Effective questioning
- Communicating with authenticity
Module 4: Non-Verbal Communication
- Interpreting body language
- Emotional cues in communication
- The power of delivery
Module 5: Social Awareness & Responsibility
- Benefits of emotional intelligence
- Expressing emotions effectively
Module 6: Emotional Regulation Techniques
- Perspective shifting
- Self-awareness tools
- Healthy compromise
Module 7: Building Emotional Control
- Coping strategies
- Relaxation methods
- Integrating emotional regulation techniques
Module 8: Workplace Applications (Part I)
- Managing emotions at work
- Constructive conflict resolution
- Emotional intelligence in professional interactions
Module 9: Workplace Applications (Part II)
- Optimism vs pessimism
- Finding emotional balance
Module 10: Making a Lasting Impact
- First impressions
- Situational assessment
- Assertiveness with respect
Module 11: Conclusion & Reflection
- Inspirational insights
- Summary of key learnings
- Personal action plans and feedback
Who Should Attend
- Professionals across all industries
- Managers and team leaders
- HR and people managers
- Customer-facing professionals
- Individuals seeking personal development
- Anyone interested in improving emotional intelligence skills
Prerequisites
None
Course Materials
Participants will receive a course manual with presentation slides and reference materials.
ICF certified life coach
Maia Tsitskishvili
Clay Artist & ICF certified life coach
Maia is a passionate clay artist and certified mindfulness instructor with over 10 years of experience in therapeutic art practices. Her unique approach combines traditional clay modeling techniques with mindfulness principles, creating transformative experiences for participants of all skill levels.
Having facilitated workshops across the United States, Maia specializes in using art as a tool for personal growth, stress management, and creative awakening. Her warm, encouraging teaching style helps participants feel comfortable exploring their creativity, regardless of previous artistic experience.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
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Take the next step in your professional development journey with this comprehensive training program.