Negotiation Skills
Focuses on effective negotiation techniques to succeed in different situations with people at varying power levels. Learn to define negotiation stages, handle emotions, and achieve win-win outcomes.
Europe
Oct-16, 2026
Virtual
1 Day
About this course
Focuses on effective negotiation techniques to succeed in different situations with people at varying power levels. Learn to define negotiation stages, handle emotions, and achieve win-win outcomes.
What you'll learn
- Define negotiation and influencing stages effectively
- Understand persuasion, assertiveness, and active listening
- Master power dynamics and control tactics
- Develop communication and presentation strategies
- Handle emotions and resistance constructively
- Achieve win-win outcomes and maintain relationships
Course Contents
Negotiation Fundamentals
- Understanding negotiation stages
- Persuasion vs manipulation
- Assertiveness and rationalization
- Active listening basics
Understanding People and Organizations
- Attitudes and behaviors
- Organizational culture
- Managing expectations
- Dealing with emotions
Power Dynamics in Negotiation
- Identifying who is in control
- Power play tactics
- Changing power positions
- Importance of knowledge
Communication Strategies
- Effective communication
- Verbal and nonverbal skills
- Presentation and influence
- Building credibility
Planning and Orchestration
- Positioning strategies
- Anticipating problems
- Managing conflicts
- Approaching others for help
Interpersonal Skills
- Self-awareness importance
- Adapting expectations
- Building resilience
- Emotional management
Negotiation Tools and Models
- BATNA framework
- ZOPA concept
- Negotiation canvas
- Key strategies
Results and Relationships
- Risk assessment
- Damage control
- Relationship maintenance
- Win-win outcomes
Who Should Attend
- Business professionals and managers
- Sales and account managers
- HR and procurement professionals
- Anyone seeking negotiation expertise
Prerequisites
None
Course Materials
Negotiation canvas template, BATNA and ZOPA frameworks, communication strategy guide, power dynamics analysis tool, role-play scenarios, negotiation planning sheet, relationship management tips
Professional Trainer
Isha Khanna
Professional Trainer & Development Specialist
Isha Khanna is an accomplished Professional Trainer and Development Specialist with extensive experience delivering high-impact training programs for corporate professionals and individuals.
With a proven track record in professional education, Isha combines practical industry knowledge with effective teaching methodologies to create engaging and transformative learning experiences.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
Ready to Get Started?
Take the next step in your professional development journey with this comprehensive training program.