Motivational Interviewing for Healthcare and Mental Health Professionals
Equips healthcare and social service professionals with advanced motivational interviewing skills to communicate with empathy, reduce resistance, and guide behavioral change through interactive role plays and practical techniques.
Australia
Nov-13, 2026
Virtual
1 Day
About this course
Equips healthcare and social service professionals with advanced motivational interviewing skills to communicate with empathy, reduce resistance, and guide behavioral change through interactive role plays and practical techniques.
What you'll learn
- Apply MI techniques across healthcare, HR, education, and social work
- Build trust, rapport, and engagement with clients and employees
- Recognize and respond to resistance effectively
- Guide behavior change ethically and sustainably
- Integrate MI into daily professional practice
- Develop personal action plan to monitor MI effectiveness
Course Contents
Introduction to Motivational Interviewing
- MI principles and collaborative communication
- Motivation and ambivalence in clients
- Barriers to engagement
Core MI Communication Techniques
- Open-ended questions, affirmations, reflections, summaries (OARS)
- Active listening and empathy
- Responding to resistance
Understanding Motivation and Behavior Change
- Intrinsic vs extrinsic motivation
- Readiness for change
- Aligning goals with values
Applying MI in Professional Contexts
- Adapting MI for different sectors
- Conducting coaching conversations
- Guiding self-motivated decisions
Overcoming Resistance and Objections
- Recognizing reluctance
- Reframing objections
- Maintaining rapport
Integrating MI into Daily Practice
- Incorporating into workflows
- Multidisciplinary collaboration
- Enhancing engagement and performance
Personal MI Action Plan
- Step-by-step implementation plan
- Setting measurable goals
- Continuous skill improvement
Who Should Attend
- Healthcare and mental health professionals
- HR professionals and team leaders
- Social workers and community service staff
- Educators and student counselors
- Customer service and sales professionals
Prerequisites
None
Course Materials
MI technique guide, OARS framework, conversation templates, case study materials, resistance management toolkit, practice scenarios, action planning worksheet
Professional Trainer
Isha Khanna
Professional Trainer & Development Specialist
Isha Khanna is an accomplished Professional Trainer and Development Specialist with extensive experience delivering high-impact training programs for corporate professionals and individuals.
With a proven track record in professional education, Isha combines practical industry knowledge with effective teaching methodologies to create engaging and transformative learning experiences.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
info@mangates.com
Ready to Get Started?
Take the next step in your professional development journey with this comprehensive training program.