Microsoft Teams & Outlook
Effective communication and collaboration are critical for workplace productivity. This 1-day training equips participants with the practical skills needed to use Microsoft Teams and Microsoft Outlook efficiently in a professional environment, helping staff work smarter, stay organized, and communicate effectively.
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About this course
Effective communication and collaboration are critical for workplace productivity. This 1-day training equips participants with the practical skills needed to use Microsoft Teams and Microsoft Outlook efficiently in a professional environment, helping staff work smarter, stay organized, and communicate effectively.
What you'll learn
- Manage emails effectively using Microsoft Outlook
- Organize calendars, meetings, and tasks
- Apply email best practices for professional communication
- Use Microsoft Teams for collaboration and communication
- Manage chats, channels, and files within Teams
- Schedule and run effective virtual meetings
- Improve productivity using integrated Microsoft tools
Course Contents
Module 1: Introduction to Microsoft Teams & Outlook
- Overview of Microsoft ecosystem
- Role of Teams & Outlook in workplace productivity
- Navigation and interface basics
- Activity
Module 2: Mastering Email Management (Outlook)
- Inbox organization (folders, categories, rules)
- Email prioritization and flags
- Search and filtering techniques
- Managing attachments and file organization
- Activity
Module 3: Calendar & Meeting Management (Outlook)
- Scheduling meetings effectively
- Managing calendars and shared calendars
- Setting reminders and recurring meetings
- Avoiding scheduling conflicts
- Activity
Module 4: Professional Email Communication
- Writing clear and concise emails
- Email etiquette and tone
- Managing CC/BCC effectively
- Reducing email overload
- Role Play
Module 5: Microsoft Teams Fundamentals
- Teams vs Channels vs Chats
- Navigating Teams interface
- Posting, replying, and tagging
- File sharing and collaboration
- Activity
Module 6: Meetings & Collaboration in Teams
- Scheduling Teams meetings
- Managing audio/video settings
- Screen sharing and presentations
- Meeting etiquette and controls
- Activity
Module 7: Productivity & Integration
- Integrating Outlook with Teams
- Managing notifications and focus
- Using tasks and reminders
- Tips to reduce digital overload
- Case Study
Module 8: Applying Tools to Your Role
- Best practices for daily workflow
- Communication strategies for teams
- Avoiding common mistakes
- Building personal productivity habits
- Capstone Activity
Who Should Attend
- Administrative and support staff
- Team members using Microsoft Teams & Outlook
- Managers and supervisors
- Any professional looking to improve digital productivity
Prerequisites
None
Course Materials
Detailed manual, Presentation slides, Reference materials
Technical Requirements
- Internet access for downloading course materials
- Supported Devices: Laptop, Tablet, Smartphone, eReader (excluding Kindle)
- Adobe DRM-compatible software (e.g., Digital Editions, Bluefire Reader)
Live Course Price
USD 699
Duration
1 Day
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