Setting Others Up for Success: 1-Day Professional Training
This practical 1-day training helps professionals strengthen workplace communication, collaboration, and internal customer service to improve individual and team performance. Participants explore communication styles, active listening, assertive communication, expectation management, workflow improvement, and relationship-building techniques through self-assessments, interactive discussions, and practical exercises. By the end of the course, participants will be better equipped to work effectively with colleagues, improve collaboration, and contribute to a more productive workplace.
Tampa, FL, United States
August 26, 2026
Classroom Session
1 Day
About this course
This practical 1-day training helps professionals strengthen workplace communication, collaboration, and internal customer service to improve individual and team performance. Participants explore communication styles, active listening, assertive communication, expectation management, workflow improvement, and relationship-building techniques through self-assessments, interactive discussions, and practical exercises. By the end of the course, participants will be better equipped to work effectively with colleagues, improve collaboration, and contribute to a more productive workplace.
What you'll learn
- Strengthen communication skills for better workplace collaboration
- Develop active listening and effective questioning techniques
- Communicate assertively while maintaining positive relationships
- Understand and adapt to different behavioral and communication styles
- Set and manage expectations with colleagues and internal customers
- Map and improve internal workflows for greater efficiency
Course Contents
Module 1: Communicate Clearly and Confidently
- Importance of Clear Communication
- Assessing Your Communication Skills
- The Five Basic Principles of Communication
- Focusing on Behavior Rather Than Personality
- Being Specific in Communication
- Using the Power of Questions
- Active Listening
- Assertive Communication
Who Should Attend
- Support Team Members
- Back Office Support Teams
- Administrative Professionals
- Customer Support Staff
- Operations Professionals
- Anyone Working in Cross-Functional Teams
Prerequisites
None
Course Materials
Presentation slides, communication style self-assessment, participant workbook, practical exercises, workflow mapping templates, case studies, collaboration tools, and action planning resources.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
Ready to Get Started?
Take the next step in your professional development journey with this comprehensive training program.