Dynamics 365 Foundation Skills: 1-Day Professional Training
This practical 1-day Microsoft Dynamics 365 Foundation Skills training provides participants with a comprehensive introduction to the Dynamics 365 ecosystem, including CRM and ERP capabilities. Participants will learn how to navigate the platform, manage data, understand business workflows, automate processes, and explore integrations with Microsoft 365 and the Power Platform. Through guided exercises, practical activities, and real-world business examples, learners will develop the confidence to use Dynamics 365 effectively to improve customer engagement, operational efficiency, and business productivity.
Perth, WA, Australia
August 28, 2026
Classroom Session
1 Day
About this course
This practical 1-day Microsoft Dynamics 365 Foundation Skills training provides participants with a comprehensive introduction to the Dynamics 365 ecosystem, including CRM and ERP capabilities. Participants will learn how to navigate the platform, manage data, understand business workflows, automate processes, and explore integrations with Microsoft 365 and the Power Platform. Through guided exercises, practical activities, and real-world business examples, learners will develop the confidence to use Dynamics 365 effectively to improve customer engagement, operational efficiency, and business productivity.
What you'll learn
- Understand the Dynamics 365 CRM and ERP ecosystem
- Navigate Dynamics 365 confidently using dashboards and workspaces
- Manage business data, records, forms, and reports efficiently
- Learn workflow automation and process optimization
- Explore Dynamics 365 Customer Engagement and Finance & Operations modules
- Understand Microsoft 365 and Power Platform integrations
Course Contents
Module 1: Introduction to Dynamics 365 Ecosystem
- Overview of CRM and ERP Capabilities
- Key Applications within Dynamics 365
- Benefits of Unified Business Processes
- Activity
Module 2: Core Navigation & User Interface
- Home Screen, Dashboards, and Workspaces
- Searching, Filtering, and Personalizing Views
Who Should Attend
- IT Professionals
- Business Analysts
- CRM Users
- ERP Users
- System Administrators
Prerequisites
None
Course Materials
Presentation slides, Dynamics 365 workbook, hands-on exercises, workflow templates, case studies, reporting examples, practical activities, and reference guides.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
Ready to Get Started?
Take the next step in your professional development journey with this comprehensive training program.