Conflict Management & Confrontation Management
A practical 1 Day workshop that helps professionals manage workplace conflict, handle difficult conversations, and resolve tension with confidence using proven communication frameworks.
Edmonton, Canada
August 24, 2026
Classroom Session
1 Day
About this course
A practical 1 Day workshop that helps professionals manage workplace conflict, handle difficult conversations, and resolve tension with confidence using proven communication frameworks.
What you'll learn
- Recognize conflict patterns and emotional escalation signals
- Understand your personal conflict style and adapt it intentionally
- Communicate clearly and assertively in difficult interactions
- Apply de-escalation techniques to reduce tension
- Use a structured method to resolve conflicts fairly
Course Contents
Module 1: Understanding Conflict Dynamics
- What triggers conflict
- Types of workplace conflict
- Emotional and behavioral patterns
- Activity
Module 2: Conflict Styles & Personal Awareness
- Thomas-Kilmann Conflict Model
- Strengths and risks of each style
- Identifying your default style
Who Should Attend
- Managers and team leaders
- HR professionals and business partners
- Senior leaders and department heads
- Project managers and cross-functional leads
- Hybrid and remote team managers
- Supervisors and operations professionals
- Customer-facing and client service teams
Prerequisites
Managers, team leaders, HR professionals, and anyone who handles difficult conversations.
Course Materials
Conflict styles worksheet, resolution framework guide, and scenario practice pack.
Course Price
Need Help?
USA/Canada:
+1 469 666 9332
Australia:
+61 (0) 2 28015 5605
Ready to Get Started?
Take the next step in your professional development journey with this comprehensive training program.